How we work

HOW WE WORK

We approach a typical decluttering project working working together with you in a compassionate way to help you decide how to organise, what to keep and what to get rid of.

what makes us different?

We're rather pedantic about systems, processes and automation. The back end of your project is automated using our sophisticated proprietary enterprise management system, ensuring the cogs turn smoothly for you.

Your project consists of work on site and associated admin, which, for the most part, takes place off site, and continues until all items are sold, sometimes several months after we are finished with your project on site.

Prior to your project starting, the experienced project team, with an individual average of 3.5 years experience with So Sorted, are engaged in a detailed off-site briefing. Tasks, deadlines and expected deliverables are assigned to each member and detailed and contained in our proprietary enterprise management system.

Each team member has a business smart phone with our proprietary management system on it, and is remotely managed by our project management team. If there is an on site query, the team or the client are able to contact an off site supervisor, who responds to the query in real time.

* Client count at November 2021

649

HAPPY CLIENTS*

how much help do you need?

We can provide 2 to 5 experienced on-site professional organisers to assist with your project. We prefer to work with teams of 5, if available, because we work more efficiently that way.

HOW MUCH DO WE CHARGE?

We charge R4650.00 (excl.VAT) per day for a team of 2-5 organisers. Our hourly rate is R600.00 (excl. VAT). These costs include sorting and, for all items to be removed and sold: inventorising; packing; removal from the premises. We also pack and arrange the collection of unwanted (but not salable) items by the charity of your choice.

HOW DOES THE AUCTION PROCESS WORK?

We facilitate the auction of your unwanted saleable items on your behalf. We take 15% (+VAT) commission on the total auction payout, with the balance of 85% going straight to your bank account via EFT. We provide monthly itemised sales reports and a recon against the inventory of what has been auctioned.

WHAT IS NOT INCLUDED IN OUR COSTS?

Any boxes, packaging materials, crates, drawer dividers or miscellaneous items such as materials used for repairs. Picture hanging or other additional tasks are charged at an additional agreed cost. Additional transport, such as that required for refuse removal, is also charged at an additional cost.

How DO we CHARGE FOR TRAVEL COSTS?

We charge R150.00 (excl. VAT) travel per day for a project within a 30km radius of our office in Parkview, Johannesburg, with an additional agreed surcharge for further distances

WHAT ADDITIONAL SERVICES DO we CHARGE FOR?

We charge a 10% admin fee for any third party services that we facilitate for you. Examples of these services include plumbers, electricians, professional movers and interior designers.

HOW DOES our QUOTING PROCESS WORK?

All we need is to see some photos or a video of the areas which you want us to help you with. We prefer you to submit them on our easy online form, but clicking here. You can also email or WhatsApp them to us. Should you not be able to do this, we can come to your home or office to quote you accurately. This will incur a callout fee of R600.00 (excl. VAT) on weekdays and R800.00 (excl.VAT) on Saturday mornings.

WHAT HAPPENS once we know what you need?

We give you a quote with the details of the work to be carried out, and email it to you for approval. On approval, we invoice you for a 50% deposit in order to schedule a mutually convenient project date. The balance of the project cost is due on the final day of the project.